Support Center
Frequently Asked Questions
Everything you need to know about partnering with us. We believe in transparent communication and flexible solutions tailored to your market's needs.
We offer a variety of payment structures to accommodate different business scales. While Telegraphic Transfer (T/T) and Irrevocable L/C at Sight are our standard methods, we are open to discussing specific financial arrangements that suit your company's procurement workflow.
MOQ varies significantly depending on the product category, processing requirements, and destination. We pride ourselves on supporting both large-scale distributors and specialized retailers. If you are looking for a trial shipment or a mixed-product container, please reach out to our team for a custom quote.
Yes. Beyond standard documents like the Bill of Lading and Commercial Invoice, we handle Certificate of Origin (COO), Phytosanitary, and Fumigation Certificates. If your country requires specific health certificates or third-party analysis (such as SGS), we can facilitate those requests to ensure smooth customs clearance.
Preparation times are influenced by seasonal availability and the complexity of your order. Typically, we move from order confirmation to port-loading within a few weeks. We work with reputable global logistics partners to provide you with the most efficient transit times for your specific region.
Absolutely. We encourage quality verification before proceeding with bulk orders. We can arrange for samples to be sent via air courier so you can evaluate the grade and specifications of our Minahasan products firsthand.
Custom Requirements?
Every trade partnership is unique. Contact our export desk to discuss how we can tailor our operations to meet your specific market demands.